You don't like an article or you have simply changed your mind? Papa Pique et Maman Coud gives you the opportunity to make an exchange in the shop or to obtain a refund within 30 days of your purchase
(date of receipt of the order).
Provided that the item is returned in its original condition, i.e. not stained, washed or damaged.
I download my return form
How do I return items that are not suitable for me?
There are 2 ways to return your item(s):
Exchange and/or refund in shop
Free return to the Papa Pique et Maman Coud shop: You have one month to go to the shop of your choice with your items to return and your order form. We will refund all or part of your order.
Trouver une boutique PPMC près de chez moi
Returning your items to Customer Service
Return the items at your expense to Customer Service: You have a period of one month after your order to return your items with the return form and your order form
to the following address :
SAV Boutique en ligne
ZA de Kerran
How do I get my money back for returns?
Upon receipt of your item(s), we will refund you within a maximum of 14 days, including delivery costs, only when the order is returned in its entirety.
You are responsible for the return shipping costs, but we offer you free shipping for 15 days in France, so that you can place your next order on our site.
What do I do if I want to exchange an item from Papa Pique and Maman Coud?
- Fast and free exchange in shop, it is possible to exchange an item up to 30 days after your purchase (on presentation of your proof of purchase only). Do not hesitate to contact us via our contact form if you no longer have your internet purchase invoice or order form with price.
- Via our Customer Service, we do not exchange any more. Nevertheless, for each return order, we offer you a free shipping code, to take advantage of free delivery only in Metropolitan France (code sent by email). You can then choose to place a new order on the website www.ppmc.fr to replace your item.
This free shipping code is valid for 15 days
after its issue date.