Free delivery and returns in store
Pay in 3 interest-free installments with Alma
PPMC pour vous servir !
02 97 59 14 23
Recherche
We give a second life to your PPMC fabric items
At Papa Pique et Maman Coud, we create fabric accessories designed to stay with you for as long as possible.
A broken zip, a loose seam or a damaged handle?
Depending on the nature of the issue and after assessment by our team, your item may be repaired in our workshop in Brittany.
Which repairs are taken in charge ?
We can repair, for example:
- Loose seams
- Broken zips
- Damaged handles
Please note that all repairs are subject to assessment and approval by our team.
❌ What cannot be repaired
- The tabs on belt bags and phone pouches
- Torn fabrics or canvas
- Frayed shoulder straps
Please send your repair request by email, including photos of the item, via our contact widget located at the bottom right-hand corner of your screen.
Please wait for our confirmation before sending or dropping off your item.
It is imperative to wait for our return before sending/dropping off your item!
How much does the PPMC repair service cost?
Within 6 months of purchase
Repairs are free of charge upon presentation of proof of purchase.
If no proof of purchase is provided, a €15 repair fee will automatically apply.
More than 6 months after purchase
A flat repair fee of €15 per item applies.
How can I use the Papa Pique et Maman Coud repair service?
If you have a PPMC store nearby
You can drop off your item at the PPMC store of your choice.
Once the repair has been completed, your item can be collected from the same store.
This option is free of transport charges.
If you do not have a PPMC store nearby
You may also send your item directly to us at your own expense to the following address:
Papa Pique et Maman Coud
Repair Service
Z.A. de Kerran
56470 Saint-Philibert
France
Once the repair has been completed, we can return your item to your home address. A €8 shipping fee will be charged for return delivery.
Please return your item clean and empty, together with the repair form.
Download the return form
Your item will be repaired in our workshop and returned either to your home or to a PPMC store within approximately 2 to 3 weeks (processing times may vary).
Which items are excluded from the repair service?
The repair service does not apply to items purchased during:
- Low Price promotions;
- clearance sales;
- stock clearance events.
What if my item cannot be repaired?
If your item has a manufacturing defect confirmed by our workshop within one year of purchase, and it cannot be repaired, we will replace it free of charge.
Items that are not repairable due to normal wear and tear and that were purchased more than 6 months ago cannot be replaced.
Need help?
If you have any questions about our repair service, please contact our Customer Service team using the contact widget located at the bottom right-hand corner of your screen.
WE GIVE A SECOND LIFE TO YOUR PPMC FABRIC ITEMS
For more than 25 years, at Papa Pique et Maman Coud, we have been making resistant and durable fabric accessories so that they can accompany you as long as possible.
However, after having followed you to work, on a walk, on vacation... your favorite accessory is starting to show signs of tiredness or has been damaged over the years?
Convinced that every object can have a second life and concerned about reducing our environmental footprint, we offer a free repair service during the 12 months following your purchase in our store or on our website.
After this period, a participation of 10 € (per item) will be asked.
After this period, a participation of 10 € (per item) will be asked.
Drop off your worn item, we will repair it in our workshop in Brittany and send it back to you within 3 weeks (delays may vary).
Which repairs are taken in charge ?
If you notice that your item has become unraveled over time, if one of the fasteners has broken or a handle has given way, we can probably repair it, but before anything else, we must have the feasibility of the repair validated by our seamstresses.
We invite you to send your request by email, with photos, to our customer service, via this form.
It is imperative to wait for our return before sending/dropping off your item!
How much does the PPMC repair service cost?
If you bought your item less than a year ago, the repair is 100% free. You don't have to pay anything, you just have to provide us with the proof of payment.
If it is more than one year old, we can also repair your item for a fixed price of 10€.
If it is more than one year old, we can also repair your item for a fixed price of 10€.
How to benefit from the Papa Pique et Maman Coud repair service?
Free and fast, drop off your item in one of our PPMC stores.
If you are not lucky enough to have a store nearby, once you have the return of our teams concerning the reparability of your article, you can send it to us, at your expense, to the following address :
Papa Pique and Maman Coud
Service Réparation
Z.A de Kerran
56470 Saint-Philibert
Papa Pique and Maman Coud
Service Réparation
Z.A de Kerran
56470 Saint-Philibert
The article must be returned to us with this repair form.
Your article will be repaired in our workshop and sent back to your home or to a PPMC store within 2 to 3 weeks (time may vary).
What happens if my item is not repairable?
If your item has a manufacturing defect that is found and validated by our workshop within one year of your purchase and cannot be repaired, we will replace it free of charge.
Non-repairable items with a wear defect, even if they are less than one year old, will not be replaced.
If you have a question about our repair service, you can contact our customer service via our contact form.