Your article does not meet your expectations ? Papa Pique et Maman Coud gives you the opportunity to obtain a refund within 30 days of your purchase (date of receipt of the order).
Do you not like an article or have you just changed your mind ? No worries, all you have to do is return the and / or items that do not suit you within 30 days. The refund of your product will be made within a maximum period of 14 days.
Note that we no longer make exchanges for orders made online (more explanations below). To return your item (s), 2 ways are available to you:
- Return the items at your expense : You have a period of 1 month after your order to send us your items together with the return form and your order form (which you received by email) to the address next: "PPMC - SAV Online store - ZA de Kerran 56470 Saint-Philibert - France". Upon receipt of your item (s), we will refund your order including any delivery costs. The return costs are your responsibility but we offer you free delivery for 15 days so that you can place a next order on our site.
- Return them free of charge to the Papa Pique et Maman Coud store : You can go to one of our stores under the Papa Pique et Maman Coud brand in order to return your order made online and obtain a refund for it. You have 1 month to go to the store of your choice with your return items and your order form. We will refund all or part of your order.
At Papa Pique and Maman Coud, we have taken the decision not to manage the exchanges of products that you send back to us in order not to generate potential order errors. However, each time an order is returned, we will give you a voucher allowing you to take advantage of free delivery (code sent by email). You can choose to place a new order on the PPMC site to replace your item. This voucher is valid for 15 days after its date of issue.