However if you can't find the answer, feel free to contact us: (00 33) (0)2 97 59 14 23. Maud, Agnès and Léa will be pleased to help you.
ANSWERS TO YOUR QUESTIONS :
AFTER-SALES SERVICE :
Quite simple: With both our online shop and our stores* upon the presentation of your invoice, you can ask for a refund. You will have to return your article within 15 days from the receipt of goods.
We will proceed to the (article or the complete order refund) only at reception of goods.
*Except the following stores : St Gilles-Croix de Vie ; Noirmoutier ; Ile d'Yeux
You will have to return your order/article(s) within 2 months.
You can return the article (providing that you have not used the item), with the invoice enclosed.
As we receive your return, we will proceed to the refund (if you respected the 15 days-period); or a credit note (if you respected the 2 months-period).
3- How to exchange
You can exchange through many ways.
Exchange in one of our stores close to your place (except in the following stores: St Gilles-Croix de Vie, Noirmoutier and l'Ile d'Yeu), upon the presentation of your invoice. We can also create an "exchange-credit note", still upon the presentation of your invoice.
Benefits of an "exchange-credit note" :
- Exchange through our online shop :
At reception of your article (enclose the invoice or the cashier's receipt) and upon request from you, we will create an "exchange-credit note".
Forwarding costs are on your responsibility, except if the article is defective or if we made a mistake in your order.
1-How can I choose the right size for my hat :
You can easily choose the right size for your hat. Once you have measured your head size, you can check on the board below, it will help you to choose the form and size that fit you the best: Check the board.
2-Ordering without creating my account (express orders) :